Selecting an HVAC contractor is an important decision that shouldn’t be made without doing some research to make sure you’re making the correct choice.
First, select a contractor who will ask you about your wants and needs and actually listen to you. With that tidbit, they should be able to offer up to four options from which you can pick.
When they set up your installation, is it when you want it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will make sure that it meets all of your local codes.
HVAC system installation is not something you can do yourself and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and quite a few steps in between. You could get the best system, but if it’s not installed correctly you may not get the best performance.
Here are some other questions to help you make the best decision while researching your HVAC contractor.
Do they have NATE-Certification?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have proven their knowledge in the HVAC industry by passing real-world and thorough tests created by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will give you peace of mind knowing your contractor has finished intense professional training.
Have you seen references or referrals?
A professional HVAC company will be able to provide you with a list of recent customers that you can chat with and confirm the quality of their company’s work. Talk to their list of references and ask about their project and if they’d recommend them to you.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be committed to their profession and will be able to give referrals for previous work.
Another option is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are typically the most beneficial recommendations because they are coming from people you know. You’ll find out who to talk to and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely upon positive word-of-mouth, so if someone you trust recommends them it’s likely they’ll do reliable work for you too.
Do you know if they’re licensed and insured?
Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to determine if your state requires a license so you know whether or not to ask for one when gathering quotes from a contractor. The reason many states require licenses is simply to protect you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably better to look elsewhere to help get around any potential problems.
When should you ask about these questions?
The best time to ask questions and pick an HVAC contractor is right now, before something goes wrong with your system. Get your furnace looked at while it’s operating properly and schedule your routine maintenance.
Your family’s health, comfort and safety is our business at Northern Comfort Inc in Mankato area. Our HVAC experts would be happy to answer any and all of your questions. Call us at 507-387-6596. We look forward to becoming your partner in keeping your system running safely and efficiently.
